Lori
New Forum Member
Posts: 1
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Post by Lori on Jun 24, 2006 17:15:38 GMT -5
Hi, I was wondering if anyone use's "customers log book's" for their Commercial Accounts?? If so , what do you use ? Any info would be helpful.............
Thank You,
Lori
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Post by ganluin on Jun 24, 2006 23:57:23 GMT -5
I use a three ring binder and regular collee ruled three hole paper for a communication/log book for my accounts. I also put a copy of the specification sheet for that account in there.
This has worked good for me with only one exception, some one ripped pages out of one of them. I number the pages and date them to make it obvious that there are pages missing. Not sure why they took them, nothing in them of any real importance.
Any who, thats my ten cents! Inflation you know!
Gene
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Post by ECBS Clean Team on Jun 27, 2006 13:45:38 GMT -5
We did the same for years. We now use a Customer Portal "Online Logbook" in all accts. but one.
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eah
New Forum Member
Posts: 2
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Post by eah on Jul 10, 2006 16:07:09 GMT -5
Lori,
Our company uses the Tracker 4 technology for QA and our customers love it, especially since it is all computerized and they have their own web to read and make notes. Identical to a log book, just via technology.
eah
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J4K Cleaning
Full Forum Member
[M:-60]
J4K Cleaning Company
Posts: 237
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Post by J4K Cleaning on Jul 10, 2006 17:03:22 GMT -5
Like ECBS we use an on line portal for most. We still have some accounts that like to use the log book and some who just use email only.
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Post by Stephan on Jul 10, 2006 19:42:43 GMT -5
Lori, Our company uses the Tracker 4 technology for QA and our customers love it, especially since it is all computerized and they have their own web to read and make notes. Identical to a log book, just via technology. eah Hey Eah, can you point me to some information regarding this Tracker 4 technology you mentioned? |
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Post by RJ Cleaning on Jul 11, 2006 21:28:07 GMT -5
We just use the e-mail for most. they seem to like it that way...
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Post by Kevin on Jul 11, 2006 22:57:24 GMT -5
I guess were pretty old fashioned with this, we prefer a phone call. All customers receive instructions if their is the slightest problem or a special request needed to please call the office.
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