You Made The Contract Honor It!!!!!!!!

[Kevin]

Just want to express my feelings on something for a minute. Now first I want to state this is not a IJCSA member. Just some whiner calling the hotline looking for a conversation and to lazy to post for advice.

Talking to this new service provider who received a office cleaning contract. The problem is they bid the account low, way low, probably about $40 per visit to low. So this contractor, if they can even call themselves that, wants to walk off the job, without notice, because they feel their not getting their fair wage.



Who made the deal? You did. You agreed to take the cleaning job at the price specified. BOO HOO! You did not bid the job right, and it`s not fair that you miscalculated the work.

Guess what! Live and learn, but do the right thing. Give your customer proper notice, 30 days that you would like to raise the contract or discontinue work. All in all in your once a week, weekly cleaning contract you lost $160 bucks! What is the satisfaction of knowing you did the right thing worth?

I`ll tell you what, finish out the deal to the best of your ability, and i`ll give you $160

The very last thing you do though, IS WALK OFF THE JOB!! and leave this customer hanging. You finish out your thirty days notice with respect and do the work that you stated you will do. You send a bid increase letter in along with your notice. Atleast then at this point the person who hired a cleaning service will have a somewhat respectable feeling towards future services.

When your the one who wrote the contract, don`t whine about it.

Don`t be a whiner! Whiners feel they always get the short end of the stick, and everyone and everything in life is unfair. Somehow someone else has it better than them or some unfair advantage. Do not call me if your a WHINER! You will simply not like our conversation.

and to you my friend......

You Made The Contract, Honor It!!!!!!!!

-K



Whats your opinion? You ever walk off a job that you wrote the contract for?

[quicktimeservice]

I am new to the cleaning service world, but have been in management for more than 10 years (all of my adult life) and I can tell you that if you walk away and do not take care of your customer in a manner that is fair to both of you, you will soon regret it, nothing spreads faster than word of mouth.
If you do not do right by this customer, once the word gets out you may not have community respect or loyalty.
Not to meantion that people do not consider hiring someone who lacks competency. Everyone makes mistakes it's how we handle those mistakes that sets us apart.
There is nothing more respectable than doing the right thing.

[quality]

well it works both ways as ov now I have a client that has told me that she wants to stop are service, The thing is I have a contract for one year and she has only been doing the service for like 4 months and it is not because of are cleaning, she has tols us that it is because she has a business selling homes and they have not been making money so she wants to quit and she did not write a letter or any thign she just called and left a message on the message recorder. I agree with contracts, read them because you are signing some thing you are agreeing to and it does say on the contract that they didi sign said one year contract.

[logan5127]

A simple way around this is to have a clause in each contract/proposal that says it will be evaluated in 30 days from start date and that any adjustments to price or add ons can be added than. I also let them know in the talking to them at time of giving the proposal, that if price is to low it may be adjusted up and that if I am charging to much than it may come down. And yes , I have can down on my price after 30 days on some accounts and I have went up on them. You have to be honest and you have to do what you say you are going to do. but by putting a time limit on it you will not loose as much as other option. Of course there are the bids. If they do not offer this clause on there bids then add it to it. If they do not except it then take your time and always bid what you believe it will take to make a profit and not what you think they are willing to pay.
Your customers/potential clients do not own a cleaning service. You do. this should be your area of expertise and not theirs. Do not let them dictate to you what it takes to clean an area. Use what they say to help you determine the price to make a profit .
Once you have gained a contract then fulfill it to the maximum. All the way to the end. If you are given a 30 day notice or if you give a 30 day notice than give even more on that ending period. You want to leave it looking the best it can even if it cost you a little. The next company cannot come in and point out anything you did wrong. The client has this last period in their mind. They remember how good it looked. Soon they may be calling you back.
Great ethics, great attitude, great work, and a great business relationship are all a recipe for continued work and call backs even if your price is a little higher than they want to pay. It even helps when you need to talk about going up on a price.