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Post by Kevin on Jun 7, 2005 16:03:53 GMT -5
What is one of the worst commercial cleaning accounts you have had, what went wrong, why was it so bad?
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Post by Crowz on Jun 13, 2005 16:31:47 GMT -5
The worst commercial account we had is one we currently have. A car dealership we clean 3x's a week. We don't clean the service department, but we do clean the service/waiting area, offices upstairs & down, common restrooms, and the showroom/sales floor. Sometimes the mechanics use the common (public) restroom and leave everything greasy and black... even the toilet! Salesmen love to eat and the trash is always full to the brim with the left-overs. They commonly drop food on the carpet (yes, it is a carpeted showroom) and just leave it there... the pizza was the worst, face down, cheese hardened to the carpet. The owner himself eats sunflower seeds and spits the shells everywhere! Just when you think you gottem all, you find more. Just about every time we visit, it looks like they partied all day long!
Natalie
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Post by ccscleaning on Aug 21, 2005 12:30:23 GMT -5
We had a liquor dist. and we cleaned them 2 times a week and it should have been done five. We had to do a pre-clean that took about 10 hours total.They wanted us to clean an old fridge out that was the worst I had ever seen. When I told them 25.00 the guy about had a hissy. They said they had about 10 employees full time.Ha, it was more like 40. They had one small kitchen sink that they kept filled to the top with dirty dishes. We had just started our business and were getting hungry!! Our contract had a 30 notice clause in it, mostly for the customer, but it sure came in handy for us because we gave it!!
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J4K Cleaning
Full Forum Member
[M:-60]
J4K Cleaning Company
Posts: 237
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Post by J4K Cleaning on Sept 15, 2005 10:43:04 GMT -5
I would have to say our worst account was a place that manufactured dog treats from real meat products. The restrooms and break room were always coated with grease and grim and dirt. The people could not hit a trash can to save their life! We would end up having to change mop water 5 to 6 times each night. When the people asked us to re do the break room floor we gave them a price and they did not want to pay it. They ended up doing it them self. We told them they should invest in an auto scrubber that could be ran nightly to help keep the floors looking good, they would not do that as well. That was one account I was actually happy to let go!
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Post by RJ Cleaning on Sept 17, 2005 17:51:15 GMT -5
long time ago when I first started out, i was new and desperate. I received a call from a low income apartment place. I bid for the turn overs, and got them, I was new, so of course way under bid. any ways, theses places where basically rented out to prostitutes, crack addicts, and drug dealers, they where the worst of the worst. cockroaches, mice, you name it, it was there. theses places where trashed. some of them the ceilings caved in. I scrub my heart out, every day. sometimes I just went into my car and slept from being burned out. it was bad. well after I finished I billed them and they decided to burn me for the money. it was many months and no money, I went there to talk to them, the said checks in the mail, as i left i could hear them laughing in the office. I felt like the biggest sucker in the world. I actually wanted to cry. being new not knowing what to do. I decided no way in hell will i be treated like that. that night I got my baseball bat, and made a personal visit to the property managements home. received check in mail 4 days later. that was the worst customer in my whole time of business, its been many years and i never forgot about them. they were the worst, and I think they might not have forgotten about me either. lol
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Post by Pages Personal Cleaning on Sept 17, 2005 19:29:57 GMT -5
Hey RJ, can I call you the next time a customer decides not to pay? ;D Patti
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Post by Kevin on Sept 17, 2005 19:40:38 GMT -5
The old baseball bat in hand technique, not really recommended. Some times though extreme situations require extreme actions. I remember when I started out window washing, my first over $100.00 window job, they refused to pay. I politely said what do you think those three windows cost to be replaced and pointed at the three largest, Cash in hand that minute. Didn't have a baseball bat with me, just a real mean look. Looking back now I wish I would have handled it different.
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Post by CleaningChick on Sept 17, 2005 19:45:35 GMT -5
Kevin, LOL.
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Post by Pages Personal Cleaning on Sept 17, 2005 19:47:43 GMT -5
Seriously RJ, I feel for what you went through because I know what condition those kind of places are in. And to clean those types of buildings and the owners not wanting to pay is really bad. Patti
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Post by RJ Cleaning on Sept 17, 2005 22:58:32 GMT -5
patti it the worst feeling. that was 14 years ago. I would definitly handle it in a more professional matter if it was today, like pay somebody else to do it. lol.. no just kidding. I would really just go about it the legal way, and hope for the best.
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Post by GDP Cleaning Service on Sept 21, 2005 12:22:08 GMT -5
Glad to hear that Rob , as we are including debt collection to our Cleaning Business. I am a phone call away brother. ;D
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Post by Extended Arms Cleaning on Sept 29, 2005 20:26:19 GMT -5
apartment complexes are very bad to deal with--they want so much done for a little of nothing--i try not to deal with apartments accounts---they do not pay on a timely matter also their accounts payable office is majority of the time out of town---without contact.The worst job commercial job i had was in a paper warehouse---it took every bit of 8 hours to get the job done once a week because they shedded paper and all the paper dust was all over the place---thanks to me and my desire to move up in the cleaning industry we got the job done-up until the contract expired---Now the worst residential cleaning i had was a chinese family that had mold in their 2 restrooms thick as a forest----we had to buy special uniforms to tackle it but we got them BLOOMING right away.
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Post by Kevin on Sept 29, 2005 20:31:23 GMT -5
I absolutely Love that "Blooming right a way" Everyone I have ever talked to who does large apartment complexes says the same thing, we used to do them. They paid $40.00 an apartment, but 9 or 10 a day. Now we just do eviction cleaning for them, at about $750 an apartment.
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Post by cleanbridge on Oct 14, 2005 16:04:19 GMT -5
Anyone know what RESIN is? We cleaned a factory that made it. Got fired. Felt better when I read in the newspaper that they closed the doors 2 months later. I think that they wanted out of their contract. Made me feel better, until I remembered the difficulty to clean.
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Post by russo on Oct 16, 2005 2:12:32 GMT -5
the worst commercial cleaning job i ever had was cleaning a commercial kitchen that literally had not been cleaned for 10 years. maggots were a common site here if you know what i mean.
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