Clean For Neighbors

[CaliMaids]

I have two neighbors that use our service and I am trying to figure out how to tell them politely that I no longer want to service them. I do walk throughs and the house is perfect and they point out something totally obscure. I always want to have satisfied costumers but the things they point out are unbelievable. My service is on the high end of what they can afford so I think that lends to the problem. I have lost money or broke even every time the team services the houses.

What should I do?

[shannon]

You could politely tell them that you don't think your services fit their needs anymore. Your sorry that it didn't work out, and your have appreciated their patronage.

Shannon

[Tigerpaw]

Raise their rate and explain that you lost money every time you clean for them. See what they say..... They might pay your going rate

Rick

[Crowz]

We've had simillar problems. Use service agreement with job spec sheet now so everyone knows exactly what is to be done and when. That way if they have a complaint you point out to them and if they want to add it tell them you will charge more. Here is a copy of our spec sheet:

Crowz Cleaning & Maintenance, 3880 Stockton Hill Rd., Kingman, AZ, 86401, [phone]

Job Specification Sheet

All Areas/Rooms

Trash receptacles emptied and liners replaced
Glass on entry doors cleaned
Switch plates wiped down
Resilient floors swept/dust mopped and damp mopped
Carpet vacuumed edge-to-edge
Entry rugs vacuumed
Exposed baseboards swept/dusted/vacuumed

Lobby/Reception/Common Areas/Offices

Fan blades, fixtures, and sills dusted, cobwebs removed as needed
Tables, countertops, and work spaces, dusted/wiped down/polished
Telephone receivers disinfected
Terminal screens dusted

Restroom/Lavatory

Clean and disinfect toilets, sinks, and urinals
Clean countertops and spot clean partitions
Clean mirrors
Clean and fill dispensers

Kitchen/Break Room/Cafeteria

Sinks, countertops, and tables wiped down
Outside of appliances wiped down
Spot clean outside cabinets
Clean and fill dispensers

***We do not supply hand soap, paper products, or trash can liners unless otherwise specified below and agreed upon***we do supply and use our own quality cleaning agents and use our own equipment, mops, buckets, towels, and all other cleaning supplies unless otherwise specified below and agreed upon.***

Please use this area to customize to your cleaning needs. Attach additional sheets as necessary:

use it if you wish! feel free to change to fit your company.

Natalie

[maybaby]

Natalie,
Thank you so much for posting your forms on here The help me so much in creating my own.

Thanks again

Candi

[Crowz]

You are welcome! Glad to help. Actually Kevin gave me the idea and also a shell for the service agreement we use. I have had requests for these documents, so will post both under the Commercial Cleaning section titled Useful Forms.

Natalie

[kisha]

thank you Natalie....if I use a form like that .......that will stop my clients in there footsteps...always trying to add something without paying