Post by Pages Personal Cleaning on Jul 8, 2005 16:23:58 GMT -5
What would you do if you had a residential customer who you had been cleaning for 6 months every other week and one day they leave you a long letter stating that they want you to start doing a thorough cleaning (like the initial thoroughs a lot of us do the first cleaning) every time you clean, but want you to do all this for the maintenance cleaning price? Patti
Post by Pages Personal Cleaning on Jul 11, 2005 16:52:00 GMT -5
Update. I decided since this client wanted a thorough cleaning everytime for maintenance cleaning price that I wasn't going to clean for her any longer. I gave her house key back and I won't be back. I know from experience that the clients who just keep wanting more and more but don't want to pay any more are just going to continue being trouble. I would rather give them up and replace them than put up with it. Patti
Am going through almost exactly the same thing with our chiropractor client. Think I posted under 'How was your day?' section. Will be updating that one soon.... the drama goes on! John is pretty fed up and just wants to quit all services. Me, I'm a bit more diplomatic. LOLOL!
Natalie, Can't wait to hear the update on that. It's been an interesting story.
As far as clients who want more I have a couple. I have one woman that I way underbid to begin with (one of my first houses) and she keeps adding stuff. I am going to send her a letter that her price has been increased. If I lose her I won't be to sad, but I don't think she will mind honestly.
Last Edit: Jul 11, 2005 21:06:38 GMT -5 by maybaby
My wife and I went through this at one time. We started our business as a flat rate all inclusive service and we quickly realized that it was a mistake. Our clients could think up more extra jobs than we could handle. The way we solved the problem was to create a sheet with regular services and an add on sheet for extra cleaning such as oven cleaning and wall washing anything that takes more than 15 minutes or longer to do we charge.
What caused us to change our ways was that we had a client that who rented out 5 of the six rooms in her house there were two people in every room for a total of twelve people in her house. She had no dishwasher and her room mates would leave stacks of dishes everywhere. It would take us one extra hour to clean the kitchen and would cause us to be behind schedule. When I created the extra cleaning list and left it in her house she blew up and said that we only had the right to clean her kitchen and not the dishes. I don't regret losing people like these as clients