Difficult Day, Busy Week Jul 7, 2005 20:13:06 GMT -5
Post by Crowz on Jul 7, 2005 20:13:06 GMT -5
Hey everyone! I haven't been around for a while.... my apologies! So much has been happening here I barely have time to eat and am asleep before my head hits the pillow! I had to write a very difficult letter to our chiropractor client today. We have been cleaning her residence and offices once a week each since February 9th. We gave her a great price on both jobs and even did the billing as if we were only servicing her offices so she could get it all off on business taxes. What she signed up for was a basic/standard cleaning. She is one of those people who leaves notes asking for extras free of charge. Over time we were doing more and more until it got to the point where we were just breaking even, but we still did the job at the same price. So yesterday we arrive at her residence to find a letter stating "after today I will no longer have you clean the house. I need much more detailed home and as this is your only residential service (not true, we have one other currently) thought you would be relieved...... I do need a more complete job at my office or I will no longer be able to use your service there...." quack, quack, quack. I wrote a 2 page letter to her describing what she signed up for (we were new in the industry and only have a verbal agreement... we know better now), what she was getting, what industry standard pay is for a "professional" cleaning company, licensed & bonded - license, bond, insured - then nonprofessional rate for one who does cleaning under the table. Then I offered her deal at industry standard prices for her residence, detailed clean estimated at more than double her current rate. Then I offered her a firm price on her offices for a detail cleaning at only half our current price more AND we would be able to hang a tasteful modest size framed ad in her reception area that would say "This facility cleaned and maintained by Crowz Cleaning & Maintenance" with our logo and contact information..... OR we could do a detail cleaning at industry standard pay which would be double what she has been paying for basic.... I am ashamed to tell you all how very low our charge to her has been all these months. I ended the letter by saying that if neither of these deals were sufficient she should contact us and the key to her offices would be returned promptly..... we will no longer be cleaning her offices at anything but industry standard rate. I included a Job Specification sheet for customization and a blank Service Agreement. John hand delivered the letter to her office manager (a real nice girl named Jennifer) as the Dr. was busy. A conversation ensued and Jennifer informed John that the Dr. "has been on the rampage for a week since they came back from Maui". Who is in a bad mood after 10 days vacation in the Hawaiian Islands? Geesh! I'm glad we won't be around when she comes back from a month long vacation in Italy in the Fall! LOL! Ya, I am pretty sure she won't be going for my offers! Anyway.... that was today & part of yesterday. Big day tomorrow starts early at 2AM so gotta get ready for bed. I have lots more news, but it will have to wait.... sorry! Until next time.........