Need some advice. In one of the residential houses we clean, we decided to go out of our way and polish up the leather bar furniture in the kitchen. We used (NO NAME LEMON FURNITURE POLISH). Well a tragedy happened, the wife came home sat on the bar stool, slipped off and fell onto a large dog bowl in the kitchen, fractured two ribs, punctured her lung, and is now fighting to stay alive in the hospital with infection and phenomia. Do you think we are liable? What should we do?
Call an attorney immediately!!!! Yes, I would say your liable.
I've never ran in to any issues like this, and I'm wondering; if you were to have made mention to having provided such service, even though unrequested, would that limit your liability?
I don't think it matters what you offer. Instead what customer requested is all that you are suppose to do. I am sure it was done with good intentions.
When it comes to the furniture. It is mentioned that it is leather. There are specialty cleaners for leather. Even classes you can take to learn how to properly clean leather. Chances are that these are very expensive. You should never guess that something will work. You should know what you are doing when cleaning someones personal belongings. You should also clear any specialty cleanings with the customer before doing it.
Post by amandadotson on Feb 27, 2009 14:06:21 GMT -5
ALWAYS, ALWAYS, I can't say how important it is to tell your customers when you are doing something extra. We do marble and granite floors in homes as part of our janitorial business and one home we were doing the floor in a good friends bathroom. They had a marble bathroom floor (which isn't good because of hair spray and perfume) and he had our friend sign a paper stating that the floor was slippery and to be careful walking. She signed but forgot to tell her husband and in the middle of the night when nature called he fell and hit his head. Good thing they were friends. Just always cover your self. You never know what can happen and always let your clients know any knew things you're going to do. I would defiantly call someone. Did you have insurance?
I have received a sad update, this woman has passed away of complication to her injuries, the cleaning service owner has shut down her business, and we might be seeing one of the largest janitorial news stories and lawsuits of all time soon in the news section.
Post by dnesbitt5195 on Mar 29, 2009 23:10:43 GMT -5
Wow, This is so sad and awful. I am so glad that I read this post. I have often wondered if I could use a rag that has furniture polish on it to lightly dust leather furniture. I use leather cleaner, but there have been times when I thought about just taking the furniture polish rag that I was using and running it over the leather real quick. I will definitely NOT do that after reading this post.... I didn't realize how slippery leather could get from furniture polish.