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Post by spotless on Nov 14, 2006 22:12:16 GMT -5
How would you all handle complaints after you have hired new help. She has been w/ me now for 2 months (well was w/ me, I had to let her go. She was costing me my clients). But how would you try to build the hard work back up that you have spent a year of doing. Since the new help, I have nothing but trouble. Now my clients are not has happy with my business. Any ideas on how to get them back the way they felt before. I worked hard to get my business where it's at (1 year), then after 2 month's it turns out like this. HELP
Carla
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Post by logan5127 on Nov 14, 2006 22:36:14 GMT -5
Carla, I have been in those situations myself. I go in and talk to the client and tell them how sorry I am and that I am trying hard to have the best service. I tell them how hard it has been with finding the right employees. I tell them I will personally come in and get everything back into shape. I tell them that if I find the right employee than I will train them and inspect regularly behind them. I try my best to get a good relation with clients so that if a problem comes up like this then they are more willing to work with me. And though I always try not to give free work , I sometimes offer them an extra service such as cleaning carpet in lobby or something to that effect in order to make things right with what they have paid for and did not recieve.
So take a breath and go do your best to make up for the awful employee.
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Post by spotless on Nov 15, 2006 6:23:43 GMT -5
Dan,
Thank you so much for your advice. I will do what you have told me too. Thanks
Carla
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