Post by Kevin on Nov 8, 2005 23:25:11 GMT -5
YAWN...If you were just an employee yes 
But let me tell you newbie this is not what happens as a service owner. Business does not revolve around you. You getting up at 3:30 in the afternoon, calling back a couple of messages then going cleaning. Your service will never amount to much. The majority of the decision makers that award you accounts are 9-5ers. Remember this because it is important. You have to do a daytime schedule along with a night time schedule. Another thing, the phone, if someone is calling you for service and nobody answers because your in dreamland that can be a loss of revenue, that can be the big account. On a personal note: If I call a contractor and nobody answers between 9-5 I know I'm dealing with a small time operator. Always answer your phone during these hours, If you can not possibly do it make sure your voice mail or phone system reflects a professional message.
Heres the system we use, also more and more account managers are starting work as early as 7a.m. ANSWER THE PHONE
www.gotvmail.com
But let me tell you newbie this is not what happens as a service owner. Business does not revolve around you. You getting up at 3:30 in the afternoon, calling back a couple of messages then going cleaning. Your service will never amount to much. The majority of the decision makers that award you accounts are 9-5ers. Remember this because it is important. You have to do a daytime schedule along with a night time schedule. Another thing, the phone, if someone is calling you for service and nobody answers because your in dreamland that can be a loss of revenue, that can be the big account. On a personal note: If I call a contractor and nobody answers between 9-5 I know I'm dealing with a small time operator. Always answer your phone during these hours, If you can not possibly do it make sure your voice mail or phone system reflects a professional message. Heres the system we use, also more and more account managers are starting work as early as 7a.m. ANSWER THE PHONE
www.gotvmail.com
).