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Post by tmb0309 on Jan 24, 2007 1:03:20 GMT -5
Hello again! For residential services what does everyone leave at the time of visit? Do you leave a receipt (but then employee would know how much your getting paid). Right now I have the client leave the payment and my employee (whom I trust) writes out a receipt and leaves them a copy. I can't do this when I hire more employees. I do not want them to know how much I get. I knew a few people that worked for cleaning services and they were very resentful about what the company got compared to what they got. One girl left the company and took the client. I think its just better they not know. 1 Do you all just leave a service sheet of some sort? 2 When do you give them a receipt? For those of you who mail out invoices: 1 After they pay do you mail them a receipt also? 2 Doesn't that get costly and time consuming? 3 What if they just want to give your employee the payment instead of mailing it? I can't quite figure out how to do this. ???Please help!!!!! Also it would be cool if someone could send me a sample of what they leave. If it's not a receipt.  I need some ideas. Thanks Trina www.staycleancleaning.net |
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Post by HBF on Jan 24, 2007 12:55:54 GMT -5
Hi Trina,
You could leave a checklist of what your company did in the home during that visit. That way there is no confusion as to what your employee did at the visit.
If you want to invoice monthly, you can just mail out an invoice which is on carbon paper so they can have a copy or you can have an invoice which has a part where they tear and return to you with payment...kind of like they do with dr. offices.
Good luck!
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Post by apersonalelf on Jan 24, 2007 21:37:33 GMT -5
Hi Trina..We leave a checklist with any notes and the customer provides payment in the envelope provided. I ask at initial consult if they would like a receipt so far no one even wants one. You can also get emails from the client and email recpts. Hope this helps..  |
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Post by FreedomClean on Jan 25, 2007 7:28:48 GMT -5
Hi Trina. Another option might be to add a payment page to your website. I added Paypal to my website and, although it's a bit of a pain for me, the customers like it as an option. They can pay by echeck or by credit or debit card and I don't think it would be any harder to remember than leaving a check for you. Just a thought.
As for receipts...none of my clients have asked for one. Hope this helps and good luck.
Mike
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Post by cleansweeppc on Jul 19, 2007 15:03:23 GMT -5
How many of you leave a small gift for your residential clients?
I was thumbing through the ABC catalog and they have some nice inexpensive gifts that would be ideal to leave for a client.
Amy
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Post by rusty on Jul 19, 2007 17:34:33 GMT -5
The best thing you can leave your customer is great service. Do what ever it takes, within reason to keep them happy. A cheerful smile and attention to detail go a long ways.
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Post by FreedomClean on Jul 19, 2007 17:45:42 GMT -5
Funny this topic comes up today....
At the very beginning, I was looking for something unique that I could do for my customers (residential, all) just to say, "we know there are a ton of cleaning services out there. Thanks for choosing ours". I spoke to a lady who had just purchased a garden center and floral shop in our town. She was willing to make up a small boquet for about $10.00. We have given them ever since. We help a fellow local business, the customers get flowers and it's not that expensive.
Then the florist became unreliable; changing business hours without notifying us, not always having the correct number of flowers available, etc., we started noticing the flowers sitting dead in the clients home, and our gas prices soared.
We've decided to quit doing this. I'm pretty sure that with a couple of exceptions, most of our clients won't mind. Maybe quarterly or something else on thier anniversary.
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Post by logan5127 on Jul 20, 2007 0:51:48 GMT -5
People love getting free stuff. I always leave a free bottle of carpet spot cleaner with every carpet cleaning job. The bottles have our company name and phone number on them. Along with that I leave a pair of botties or shoe covers so if they need to walk on their carpet before it is dry. The customers are always so excited and it cost me about $2. Even better when they run out of the spot cleaner they call wanting to buy more which I sell for $5 a bottle.
Come to think of it , I like free stuff too. Like when you go to a home show and can't wait to get your bag and fill it with all the neat things people give away.
There are alot of neat things that can be given to your clients. Like a sponge shaped like a house that gets big when it gets wet. The trick is to have your name and phone on the sponge so its always at the customers figertips. A pen that looks like a pen but is really a screw driver and once again it has your name on it. How about mint candies individually wrapped with your name and number on each one. What are some things that you have got or given that was neat?
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Post by Kevin on Jul 20, 2007 8:07:10 GMT -5
I think it is good to determine the value of a customer, and leave a gift based on the percentage of value the customer is worth (or possibly worth) if your talking residential client where your cleaning every two weeks, lets say value of $2300 a year. Maybe after 3 months of prompt timely payments and no hassle a gift of $50 or so.
Commercial: Quarterly entertainments based on customers worth.
I completely agree with Rusty
The best thing you can leave your customer is great service. Do what ever it takes, within reason to keep them happy. A cheerful smile and attention to detail go a long ways.
I would also add that there are things you can do in the persons home they did not ask for or purchase, leaving a note in a Thank You Card: I appreciate your business, to show you so we completed the extra duties at no additional charge.
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Post by rusty on Jul 20, 2007 18:29:51 GMT -5
If it's free it's for me. We also leave thank you cards pointing out that we did such and such for you. Prime example, On Mondays we clean for a family, they have two Guinea pigs. I noticed that the cage gets really nasty. So one day I see the bag of cedar chips and just cleaned out the cage. It took all of 15 mins. She called and just raved about how we go the extra mile to make our customers happy. Cleaning Sliding glass doors are another biggie, you can figure it in the price but don't tell the customer and when they can see out their doors they are so happy. Outside only, 10 min with squeegee.
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Post by tailoredmaid on Dec 24, 2007 19:39:35 GMT -5
I give new clients a calendar with our company info printed on it so they can track thier upcoming appointment schedule. They get a diffuser ring for their light bulb with essential oil, and they get a welcome packet with our card, checklists, articles, client contact sheet, survey sheet, "top-ten reasons why you will love us" sheet and the add-on price list sheet for any future add-ons. It has our service agreement in it too.
With each future visit, we leave a survey and a small gift such as mints, Andes candies on their pillow, and a THANK YOU NOTE! Very important!!! You must thank them with a card at least once a month. Some new clients get a bouquet of flowers if they are moving in a new home, celebrating a new baby or some major event in their life. Those type of cleanings are important to go the extra mile.
We also bring pet treats for our clients that have pets.
Those are some ideas that others may integrate in their own customer service. I am very big on customer service and it shows with our client satisfaction surveys and word-of-mouth advertising.
Torrey
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I need some ideas.
