Note to New Client??

[ECBS Clean Team]

Was just thinking about all the dumb *** things clients do that creates more work for their cleaning companes. I was thinking about all the things they could do to work well with their service.

Then I started thinking of how to put it so a prospective client could understand how a cooperative cleaning program is best for their building etc.

Dont they get sick of creating such a staff -vs- cleaning people atmosphere. Dont they get sick of poor communication getting to the point where expectations are not met & they switch to yet another cleaning service that promises to spit polish everything for $ 40 per visit & then be so disappointed & suprised when after a few weeks the quality starts going to hell.

Cleaning crews are so important to the image & health of an office building yet because the crews are not seen they are not thought of until something is wrong. They are expected to provide quality service & use quality tools & chemicals, but then are given left over space to keep their equipment in if any at all.

oh yes my question...sorry. Do any of you offer a " how to work well & get the most out of your cleaning service" page in your proposal etc..?

[susand]

I think that is a great idea! Am turning in a bid tomorrow and am going to try and think of a cover page to include that.

[chevygirl57]

I like this idea as well.

You could include simple things such as:

1) Provide 24-48 hours notice whenever possible if a cancellation/reschedule is required.
2) Make sure to ask/tell us if there is something we could fix/do better so that we may provide the best quality services to you.
3) Let us know when we're doing a good job.
4) Let us know when we're doing a not so good job.
5) Prefer a certain crew/team/employee? Let us know so that we may have that person available to clean for you.

Stuff like that.

-Nicole