Fun Client

[ECBS Clean Team]

One of the clinics that was added to the multiple clinic contract that we have serviced for a few years is a real pain. I will try & make this short...

Even before starting the service I called this woman to introduce our company & let her know i was coming by for a measurement, she was abrasive because she was not told by management...

Then a couple weeks into cleaning she got a bad cleaning by a cleaner & she acted like an ass about it etc..

A couple weeks later my wife is covering the cleaning of her clinic & finds that they placed a heavy table top marked with a note to be taken as trash. My wife took it out but I asked ( posted a message on our portal )that they do not leave furniture items for the cleaning crew to be removed ( very politely )

This lady responded very rude & said : "It was trash, do we need to make a list of what you consider trash, and what you don't.

All of our previous cleaning companies have taken out anything we asked to be taken out.

In the next couple of months I will be having an extremely large amount of trash, which may include books, binders,large boxes ect. Are you going to have a problem with this?

If so, maybe we should make other arrangements.
"


Question, how would you respond. I have but am curious....

[logan5127]

I recently had this type problem. A large office building that we cleaned moved into another building. They would leave notes for us to move desk and other furniture. They had left stacks of old things that had been taken out of their new location such as large boards, ect... I told my cleaning people not to touch them. I called person in charge and told them we had agreeded to empty trash and by that we meant regular trash in trash cans. If anything else was to be moved there would be an extra charge plus we would need a notice so as to have more help there. He said well it wasn't that much stuff. However it was. I said politely again that we would not be moving the extras and that we were already maxed out on our time alowed for this job and that we would need to rewrite the contract at a higher price. He then said OK , we will take care of moving the extras ourselves. If he hadn't I would have gave up the contract even though it pays $900 a week. I always tell employees that if you do one thing extra then they will expect that all the time. I went so far as to tell one employee who called and said a person at this office had asked her to clean some coffee pots that where not on our list and she said she didn't mind, I replied " If you clean those coffee pots you are fired." I know it wasn't much but as Barney of Andy Griffith said, " You have to nip it in the bud."

[Kathleen]

I bet you wanted to tell her to shove it where the sun don't or should not shine....geesh I feel for you..my blood would be boiling.
However ....Kill her condescending attitude with kindness and professionalism. I agree with Dan..nip it in the bud. I would write her that list of what is defined as trash and the cost to remove the extras. I would also have a form ready for her to sign giving you the authorization to throw out anything that is not on that list and the authorization to bill her accordingly outside the current contract.

Just my 2 cents and 5 cents surcharge for putting up with her attitude.

Kathleen

[FreedomClean]

I guess I agree with the rest Brian. I'm still doing just residential, but if there worst thing she can say about you was that you were polite and professional...
This is just one chain, correct? Do you answer to the chains independantly or is there one contact for all of them?

[Linda]

Half the trash cans at my "job" are cracked or broken because they throw books, boxes, and anything they can MAKE fit. Gets on my last nerve. I agree with everyone also, otherwise they take huge advantage of you and besides there is also a chance something will get tossed that someone decides later wasnt trash. That has happend to me. Paper waded up and thrown on floor. Guess it was important after all, grrr. After that I started putting the "trash" right back on their desk even if it is laying right beside the can. Was lectured about that one too, but thats the way it is. Hit the spot or find it the next morning on your desk.

Linda

[susand]

2sisterzjtl said:

Hit the spot or find it the next morning on your desk.

Linda

OMG...too funny and too perfect!

[Linda]

lol that got me in so much trouble, but I still do it today