Always tell your staff, "Do not let anyone in the building" Your policy should be if they have a key and open the door themselves they are allowed entry. This should be made aware to the business you are dealing with also. How may times have you had a manager ask you if you can open the door for another contractor or repairman? There should be a form which is filled out "Entry Special Request" if your employees are to open the door for anyone at a nightime cleaning location. "Employees should be instructed to relock the door when taking the garbage out, not leaving the door cracked open allowing a possible intruder to jeopardize their safety, as they round the corner to take out the garbage someone slips in" Please tell us how you implement safety and security into your daily routine?
Cleaner Welcome to the forum! I gave you a positive (exhalt) Karma point for that reply, When it comes to the safety of you staff, and yourself. It should be communicated to the contact person prior to starting a new nightime contact!
Our contract specifies that only under written permission are we to let anyone into building/offices, and that the person must have ID. Many years ago a man showed up at the front door to one of our accounts - he had a company t-shirt on and was carrying a box with the company logo. He said (through the locked door) that he had forgotten his keys, and needed to come in to drop off the box on someone's desk. I denied entry, he got very upset and left. I left a note on the facility manager's desk explaining the situation and describing the man. He called me the next day saying that the description of the man matched someone they had fired that previous day, and that he was probably either trying to get in to erase computer files or to burn the place down.