Alarms and Codes

[Kevin]

How many times have you started to leave a commercial or even residential job with an alarm system and the system fails and wont set. We developed a system for managers and cleaners. In the old days when we did a commercial and the alarm didnt set or something was wrong, If the business was close to opening we would just wait around, or just leave.
Now in all of our greeting packages for new accounts we get in depth profiles of after hour contacts, and emergency contacts to call and inform them of the problem, we use this form which we have also combined into a checklist for staff. How do you deal with those testy alarm systems?


Operations-Cleaning Checklist for Hair Salon
Weekly-Monday Specs 7:00 P.M.-4:00 A.M> ( approved by owner to clean anytime on Monday

Date_____________
Work Performed By_________________________
Time Start__________ Time End________________

Call operations upon arrival________________

1-Broom down mats on chairs to put hair to floor__________
2-Broom chair bases putting hair to floor _____________
3-Clean all countertops and workstations ______________
4-Clean all glass table’s ____________________
5-Clean all wooden tables __________________
6-Wipe down window sills__________________
7-Clean bathroom all ledges and shelving (wipe down lower base molding) ___________
8-In carpeted areas dust all furniture and clean glass tables___________
9-Wipe down all base heating ledges______________
10- Wipe down all moving work stations____________
11-Wipe down base of haircutting chairs_____________
12-Wipe out sinks and shelving around sinks (move all shampoos and conditioners then put back) _________________
13-Wipe down break area_________________
14-Dust all decorations___________________
15-Vacumm all tile areas and floor mat (move furniture as needed) ______________
16-Roll up floor mat_________________________
17-Remove garbage to designated spot________________
18-Re-line garbage cans (Bags under break area in lower cupboard)
19-Clean all outdoor glass ________________ clean indoor glass monthly
20-Spot clean front door glass area_________________
21-Mop floors with vinegar and hot water
22-Place furniture and mats back to designated area______________
Call operations before you head to next account__________________

Special Cleaning Notes:





Emergency Contact #1__________________________

Emergency Contact #2__________________________

After Hours Contact #1_________________________

After Hours Contact #2_________________________

[Crowz]

Great idea Kevin. Think I will add that to my new client packets. I get so many great ideas from you! We have 2 commercial and 2 residential clients that have alarm systems. I arrived to clean a new commercial account all by my lonesome about 330 am a couple months back and after I put in the code the it didn't disarm. Talk about LOUD! I kept punching in the code until it finally stopped. About 10 minutes later Kingmans Finest arrived.... no, I did not have the # to the alarm company or an after hours # for the client. Luckily the system re-set by it's self and after the officers checked my ID and so forth I was shaken up, but finished the job. Had to contact the client durring business hours to tell them what had happened. Ugh... felt like an idiot.

Natalie

[Kevin]

boop, boop, boop, boop, boop, danger, intruder, boop, boop, boop, danger, I have nightmares about alarms going off on the job, I once had a staffer that got so freaked out. No police came by, no alarm company called, and the owner was out of town. Almost gave him a breakdown on the spot. poor guy

[Crowz]

You two have me laughing to tears! Now I can laugh at what happened, Thanx! BTW, we bought separate key rings for each client that have a tag to write the code & instructions on and we keep keys hanging on a wall rack in our office. The tags are color & initial coded so we know who is who and if a key gets lost it is no good to anyone who finds it.

Still laughing...
Natalie

[Kevin]

OK... lol... seriously.... make sure your initials are not like KFC=kentucky fried chicken.. what if god-forbid your house is robbed, the robber would be like YES! MAJOR SCORE!!!

[Crowz]

LOL.... don't worry, they're not!

[Kevin]

What did Gore Say L O C K B O X , or maybe a mini safe for keys.

[russo]

i clean an abortion clinic and one day last month the alarm went off for no reason and when i took out the trash i had about 15 cops surrounding me w/ guns drawn... wanta talk about being shaken up. i hate the alarm system there. it is so touchy. it the wind blows too hard the alarm goes off.

[RED3TAS]

ALL BUILDINGS SHOULD HAVE A POSTED NUMBER OF THE ALARM COMPANY AND COMPANY CONTACT

[Grizzly]

Upon getting a new contract that has an alarm , we insist on two contact people from the company and a contact card for the alarm company. generally get the system number and pass number so it there is a problem with the alarm, you can call in and advise so that the police are not called and the client charged with a false alarm. Biggest problems have come from clients changing our code and forgetting to advise us. Talk about whoooops.

Bill