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Post by Roman Cleaning Services on Feb 2, 2006 18:57:01 GMT -5
I did my first recurring residential today. 1600sq ft, 4/2. My employee was in that ONE house from 9:30 to 1:50. It was the 1st clean but not an initial clean. The client called me back while I was typing this to tell me she was beyond satisfied. "She did a terrific job." I love the comments but in process she ate a good bit of my check. What should I do? I can't raise the price after the 1st visit. I'm thinking maybe bring another lady that works for me and make them a team. This might be goo because, looking into the future, I'll have 2 or more houses a day and at the rate she works, I'm looking at an eight hour day on 2 small houses. Also, the second lady I spoke of works a FT job, off on Thurs. & Fri. My insurance covers up to 4 employees. Should use a spot for someone that can only work 2 days a week? How should I handle her?
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Post by Pages Personal Cleaning on Feb 2, 2006 19:01:32 GMT -5
Its not unusual for a home to take over 4 hours the first clean, that is why you have to charge more for the first time clean. I have been at first time cleans for 5-6 hours and I have almost 8 years experience. Some homes have been so neglected that it takes some time to get them really good and clean the first time. I would be so happy that this employee did such a good job. I think quality is better than speed.
Patti
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Post by Roman Cleaning Services on Feb 2, 2006 20:28:56 GMT -5
Oh., I totally agree. I'm not saying I want her rush. Just saying on follow-up visits I hope shes more timely. I guess this an eye opener as to the importance of initial fees.
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Post by chevygirl57 on Feb 3, 2006 13:05:32 GMT -5
Oh., I totally agree. I'm not saying I want her rush. Just saying on follow-up visits I hope shes more timely. I guess this an eye opener as to the importance of initial fees. Are you doing a pre-clean walk-through? If not, you need to so you can get an accurate idea of what to charge and how long it is going to take. |
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gailm
Junior Forum Member
[M:-30]
Posts: 65
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Post by gailm on Feb 18, 2006 18:50:56 GMT -5
I would be extremely happy if my new client called with this compliment.
You need to adjust your management procedures. I had my business for 8 years; we cleaned in teams of 2 and even then an average 1st cleaning took 3 - 4 hours. That's 6 - 8 hours for one person.
You need to decide what kind of cleaning company you're running and who your clients are. Do you really want to provide that detailed service? Or are you more interested in getting in and out?
No two residential cleaning companies are alike. We all offer different service even when we do residential cleaning.
And don't forget employee training. Even experienced cleaners need to know how and what you want cleaned. I hired cleaners with 10 or more years of house cleaning experience. And I had to train every one of them! Many of them had gotten into bad habits and for that reason, I provided many training sessions throughout the year.
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