Referral Program

[chevygirl57]

What is a good way to go about giving discounts to clients that give you referrals if the referrals use your services?

I just gained two new clients from one and I don't know how to do a proper thank-you discount. What is a good amount? I clean for her once a month.

Thanks in advance,
Nicole

[Suzanne @ Cleaning Diva]

Once a new customer has had their first appointment I give $25.00 for the referral. So far it has been in cash (along with a thank you card and sometimes flowers) and everyone appreciates the consideration.

Also, I hand out referral sheets to each and every person with whom I do business explaining that I offer complimentary referral.

Suzanne Clark

[Kevin]

Pretty much the same here, but I try not to give money, just a discount on the next cleaning.

[AmofOhio]

I give a discount for their next cleaning if they refer me to another paying client.

[jruner]

I give a one time 50% discount for each completed referral cleaning that takes four hours or more. It works out well and my customer's really look for people to refer me to!

[chevygirl57]

Would it be better for me to possibly give the client flowers instead of a discount or should I do both? I have two referrals from her now and I know that she lives alone (widowed) so I really think some flowers would brighten her day and make her smile. She doesn't seem to do much during the day anyways (at least when I am there to clean), so I want something that will make her happy.

Maybe I could get the flowers or a plant and then give her $25 off this next cleaning?

I don't know what would be fair. I just want her to know how much I appreciate the two referrals, especially since I am still in the starting stages of business.

-Nicole

[Kevin]

Maybe both this time. The flowers and the discount being two refferals.