Post by Kevin on Feb 8, 2009 12:04:02 GMT -5
Dear Kevin,
How do you actually get a request to go and bid on someones house for cleaning, seems everyone just wants a price for cleaning over the phone.
Thanks,
XXXXX
Dear XXXXX,
Good question, let me take you through the steps.
Ring, Ring! Thank you for calling Purity Cleaning, Kevin speaking how may I help you?
Customer: Hello, I would like an estimate on cleaning my home.
Great excellent your our 4th call today, our advertising must be working! How did you hear about us!
Customer: Your postcard came in the mail today.
Customer: Super! What city do you live in?
Customer: Detroit
Customer: Great our sales manager is heading out to Detroit to do some estimates tommorow. Will you be home?
Customer: I`ll be home but.. .. I just wanted to get an estimate over the phone.
Surely I can give you a rough estimate over the phone, your name please?
Customer: Mary Save O`Money
Thank you, your address Mary?
Customer: 2216 Michigan, Corktown Detroit
Thank you Mary! Please tell me a bit about your house?
Customer: 3 bedroom colonial, 2 bath, basement, kitchen, just your normal type of house.
Mary sounds like you have a nice house, any special features such as ceramic or wood floors, marble or lots of stainless steel?
Customer: No it`s pretty basic, we do have wood floors though.
Very nice, I have wood floors too. Mary do you know the square foot of your home?
Customer: Yes it`s around 2200 square feet.
Thank you! Mary we offer weekly, bi-weekly and monthly cleaning packages. Which one are you intrested in?
Customer: Bi-weekly
Excellent! We have a house right down the road that we clean bi-weekly, I probably can save you money by having your house cleaned the same day. What day do you want your house cleaned?
Customer: Friday
Perfect, that is the day we are in your neighborhood. Mary, would you describe you house bi-weekly as clean, semi-clean, or not so clean?
Customer: Semi-clean, It used to be really clean but, my husband and I were blessed with our newborn, and time is not what it used to be.
Hey! Congratulations! Very good, our rough estimate would be about $75 per visit, all supplies and labor included, it might be a little more or a little less depending on what you want done, and the exact square feet of cleanable area. I suggest allowing me to schedule Nancy our sales manager time with you to review you house and give you a firm quote. Is 2pm a good time tommorow?
Customer: Kevin $75 seems a little high, can I call you back.
Well Mary sometimes these estimates sheets we use over the phone don`t work very well. The price really depends on your house, for example my estimate sheet right now is telling me that your price is based on 6 labor hours to clean your house.
Customer: Well, I surely do not need six hours of cleaning!
Of course you don`t, probaly best if I send out Nancy for you to meet and she can review you house and exactly what you want done. She is a very nice woman and been with my company now for years. Is 2pm still good tommorow?
Customer: Can you make it closer to one? I have to pick up my other son from school at 2: 30?
No problem, I will have Nancy there between 1 and 1:15
Customer: Sounds good. Thank you
No Mary, Thank you, I appreciate the call. Is your phone number the same that came up on our caller ID 1-313-xxx-xxxx ?
Customer: Yes it is,
Very good! I will pass it on to Nancy and she will be at your home. 2216 on Michigan in Corktown tommorow.
Customer: Thanks again, bye, bye..
Thank you, have a nice day!
Ring Ring!
Nancy: Hey Kevin whats up!
Hey Nance, I got you another residential walk-thru tommorow, you have a pen?
Nancy: Ya, go ahead!
Mary Save O`Money 2216 Michigan, Corktown Detroit, three bedroom colonial at 1pm tommorow. Right down the road from the Johnsons. Her phone is 1-313-xxx-xxxx
Nancy: And?
Quick quoted here over the phone for $75, bi-weekly she as far as I can tell is a stay at home mom, two days in a row back to back at home, she has two sons one a newborn and one in school, that she has to pick up at 2:30, by her phone voice I would put her at around 35-40 sounds like a nice lady. Wants cleaning on Friday.
Nancy: They all want cleaning on Friday, Sounds like those Postcards are working!
Yup, best money I spent this month. 40 cents to make $2500
Nancy: lol, i`ll talk to you later.
10 AM Next Day
Ring, Ring!
Mary: Hello...
Nancy: Hi Mrs. Save O`Money this is Nancy with Purity, how are you?
Mary: I`m doing fine, Thank you.
Nancy: Glad to hear it, just calling to confirm our 1 oclock today.
Mary: Yes, I will be home.
Nancy: Perfect, talking with Kevin he said you have a newborn in the house. Congratulations!
Mary: Thank you, Bobby is our newest, just 4 months old. He`s our little angel, but I have been falling behind it seems. That`s why I`m calling your service.
Nancy: Understandable, it is not easy. Now mine are all grown up, my oldest is 22 and my youngest is 19, both boys. Looking back now, it was easier when they were toddlers. lol
Mary: lol, .... I thought it would be easier when there older.
Nancy: That`s what I thought to, lol.... OK Mrs. Save O`Money I`ll see you at 1, I have to swing by the grocery store before our appointment. Do you need me to pick you up anything on the way?
Mary Wow that is nice, I could use a gallon of milk.
Nancy: No problem, skim or whole?
Mary Whole please.
Nancy: No problem, see you at 1....
Mary: OK
Nancy: Great, I drive a new gray Ford Taurus, so you will know when I arrive, see you at one... bye, bye........
Mary: Thanks... see you at one.
NOW! 1pm arrives, what do you think the outcome is?
Looking for an answer on a tough cleaning question or situation, post it yourself by creating your free account here or email it to admin@ijcsa.com
How do you actually get a request to go and bid on someones house for cleaning, seems everyone just wants a price for cleaning over the phone.
Thanks,
XXXXX
Dear XXXXX,
Good question, let me take you through the steps.
Ring, Ring! Thank you for calling Purity Cleaning, Kevin speaking how may I help you?
Customer: Hello, I would like an estimate on cleaning my home.
Great excellent your our 4th call today, our advertising must be working! How did you hear about us!
Customer: Your postcard came in the mail today.
Customer: Super! What city do you live in?
Customer: Detroit
Customer: Great our sales manager is heading out to Detroit to do some estimates tommorow. Will you be home?
Customer: I`ll be home but.. .. I just wanted to get an estimate over the phone.
Surely I can give you a rough estimate over the phone, your name please?
Customer: Mary Save O`Money
Thank you, your address Mary?
Customer: 2216 Michigan, Corktown Detroit
Thank you Mary! Please tell me a bit about your house?
Customer: 3 bedroom colonial, 2 bath, basement, kitchen, just your normal type of house.
Mary sounds like you have a nice house, any special features such as ceramic or wood floors, marble or lots of stainless steel?
Customer: No it`s pretty basic, we do have wood floors though.
Very nice, I have wood floors too. Mary do you know the square foot of your home?
Customer: Yes it`s around 2200 square feet.
Thank you! Mary we offer weekly, bi-weekly and monthly cleaning packages. Which one are you intrested in?
Customer: Bi-weekly
Excellent! We have a house right down the road that we clean bi-weekly, I probably can save you money by having your house cleaned the same day. What day do you want your house cleaned?
Customer: Friday
Perfect, that is the day we are in your neighborhood. Mary, would you describe you house bi-weekly as clean, semi-clean, or not so clean?
Customer: Semi-clean, It used to be really clean but, my husband and I were blessed with our newborn, and time is not what it used to be.
Hey! Congratulations! Very good, our rough estimate would be about $75 per visit, all supplies and labor included, it might be a little more or a little less depending on what you want done, and the exact square feet of cleanable area. I suggest allowing me to schedule Nancy our sales manager time with you to review you house and give you a firm quote. Is 2pm a good time tommorow?
Customer: Kevin $75 seems a little high, can I call you back.
Well Mary sometimes these estimates sheets we use over the phone don`t work very well. The price really depends on your house, for example my estimate sheet right now is telling me that your price is based on 6 labor hours to clean your house.
Customer: Well, I surely do not need six hours of cleaning!
Of course you don`t, probaly best if I send out Nancy for you to meet and she can review you house and exactly what you want done. She is a very nice woman and been with my company now for years. Is 2pm still good tommorow?
Customer: Can you make it closer to one? I have to pick up my other son from school at 2: 30?
No problem, I will have Nancy there between 1 and 1:15
Customer: Sounds good. Thank you
No Mary, Thank you, I appreciate the call. Is your phone number the same that came up on our caller ID 1-313-xxx-xxxx ?
Customer: Yes it is,
Very good! I will pass it on to Nancy and she will be at your home. 2216 on Michigan in Corktown tommorow.
Customer: Thanks again, bye, bye..
Thank you, have a nice day!
Ring Ring!
Nancy: Hey Kevin whats up!
Hey Nance, I got you another residential walk-thru tommorow, you have a pen?
Nancy: Ya, go ahead!
Mary Save O`Money 2216 Michigan, Corktown Detroit, three bedroom colonial at 1pm tommorow. Right down the road from the Johnsons. Her phone is 1-313-xxx-xxxx
Nancy: And?
Quick quoted here over the phone for $75, bi-weekly she as far as I can tell is a stay at home mom, two days in a row back to back at home, she has two sons one a newborn and one in school, that she has to pick up at 2:30, by her phone voice I would put her at around 35-40 sounds like a nice lady. Wants cleaning on Friday.
Nancy: They all want cleaning on Friday, Sounds like those Postcards are working!
Yup, best money I spent this month. 40 cents to make $2500
Nancy: lol, i`ll talk to you later.
10 AM Next Day
Ring, Ring!
Mary: Hello...
Nancy: Hi Mrs. Save O`Money this is Nancy with Purity, how are you?
Mary: I`m doing fine, Thank you.
Nancy: Glad to hear it, just calling to confirm our 1 oclock today.
Mary: Yes, I will be home.
Nancy: Perfect, talking with Kevin he said you have a newborn in the house. Congratulations!
Mary: Thank you, Bobby is our newest, just 4 months old. He`s our little angel, but I have been falling behind it seems. That`s why I`m calling your service.
Nancy: Understandable, it is not easy. Now mine are all grown up, my oldest is 22 and my youngest is 19, both boys. Looking back now, it was easier when they were toddlers. lol
Mary: lol, .... I thought it would be easier when there older.
Nancy: That`s what I thought to, lol.... OK Mrs. Save O`Money I`ll see you at 1, I have to swing by the grocery store before our appointment. Do you need me to pick you up anything on the way?
Mary Wow that is nice, I could use a gallon of milk.
Nancy: No problem, skim or whole?
Mary Whole please.
Nancy: No problem, see you at 1....
Mary: OK
Nancy: Great, I drive a new gray Ford Taurus, so you will know when I arrive, see you at one... bye, bye........
Mary: Thanks... see you at one.
NOW! 1pm arrives, what do you think the outcome is?
Looking for an answer on a tough cleaning question or situation, post it yourself by creating your free account here or email it to admin@ijcsa.com